FAQs

Thank you for visiting our shop online. Here we are providing the frequently asked questions as well as the answers to you. We hope it make you clear and informative for your online shopping.

 

How could I place an order?

As your inquiry, we are glad to guide you enjoying the easy shopping on our website. Just follow these steps below: 

1.Pick your favorite merchandise. (Any help, please contact our sale rep online) 

2.Click the “Add to Cart” button on product page, going forward to your shopping cart.

Want to buy multiple quantities of an item in your Shopping Cart? Change the number in the Qty. box.

Want to remove an item from your Shopping Cart? Click the Delete button at the right of any item in your cart.

3.If you want to buy more items, you just need to continue shopping on our site. Or else, go to check out.

4.In this step2, please confirm your shipping address correctly. And continue to checkout.

5.Please select the payment way which your prefer. 

6.Last step, you just need confirm and then turn to payment page to pay the order.

7.Then you have completed your order. We will process your order in two days and ship it out! And it will take about 7-15 business days to your door!

Why is the payment method I want to use not available?

During Anniversary Sale, a large amount of payments are being processed at the same time. Some online payment providers may experience an overload and temporarily take their service offline. We suggest that you use another payment method to place your order or wait and try again later.

I got an error message during the payment process. What should I do?

If you got an error message on our website, please check your order status.

* Because we process a lot of payments at the same time, it might take a while before the order status is updated. We hope we can count on your patience and understanding.

* For some payment methods, you might get redirected to another page of a third financial party. If you received an error message here, it is best to get in touch with your payment provider directly.

Besides, you can contact us and input order number there for further checking.

I have paid for my order. Why does the order status still say Awaiting Payment?

Credit/Debit Card

Please check whether you have placed repeat orders with the same price and same product from the one seller, but only paid for one of them. 

Note: please confirm with bank if extra money was deducted from your account.

If you did not place any repeat orders, please contact your card issuer to check whether the payment was actually deducted from your account. If your bank confirms that the money was deducted by us, please contact us and provide us your bank statement.

I paid for my order already, but I haven’t received a message from my bank. What’s going on?

Because we are processing a high of amount payments at the same time, it might take a bit longer than usual before you get an update from your bank.

If the order status says: Payment being verified, it means we’ve already started processing your payment.

Please check your order status again in 6 hours.

Why has my order been closed?

Sometimes orders are closed for security reasons. If you received an email from us please follow the instructions. If you do not receive email, you can try to place the order again later.

My order has been closed. When will I get my refund?

If your paid order has been closed/canceled, your payment will be refunded to your account. This normally takes about 3 to 20 working days. Please wait patiently to receive it in your account.

Why is my payment being verified again while the payment has already been confirmed?

We normally do another round of internal verification to ensure payment safety. This normally takes no longer than 24 hours.

Successful verification > the orders status will be changed to 'Awaiting Shipment'.

Unsuccessful verification > order status will be changed to 'Closed'.